It's your future, see it clearly - SuperAstute

Resolving Complaints

Our handling of your complaint

We aim to solve complaints as quickly as possible. If you have any feedback or complaints about the service you receive please contact us during business hours on 1800 025 735 or write to us.

Care of the Complaints Officer
PO Box 1909
North Sydney NSW 2059.

Further help is available

If your complaint remains unresolved, you may wish to contact the Financial Ombudsman Service (FOS) of which we’re a member. FOS is an external dispute resolution scheme that provides assistance to consumers to help resolve complaints relating to financial service providers.

Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Phone: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
www.afca.org.au

You can also contact the Australian Securities and Investments Commission on 1300 300 630 or at www.asic.gov.au/asic/asic.nsf to find out whether an industry complaints scheme may be available to assist you.

Customer Feedback Form

To lodge your complaint online, please fill out this form.